Menu
ISO/IEC 20000 is the international IT service management system (ITSM) standard. It identifies and manages key processes related to efficiently delivering information technology services to meet customers’ business needs. Organizations can achieve ISO 20000 by demonstrating their compliance with the standard’s requirements through an ISO audit. This certification signifies an organization’s commitment to providing quality IT services and can be a valuable differentiator in a competitive market. While not a direct requirement, ISO/IEC 20000 often aligns with frameworks like ITIL.
Establishing, documenting, and agreeing on the SMS. The SMS includes the policies, objectives, plans, and processes.
Implementing and operating the SMS for the services' design, transition, delivery, and improvement in our strategies.
Monitoring, measuring, and reviewing the SMS and the services against the policies, objectives, plans, and service requirements and results.
Taking actions to improve the performance of the SMS and services continually and acting upon them for implementation.
Achieving ISO 20000 certification can significantly enhance your IT service management (ITSM). This international standard provides a framework for measuring your IT service delivery, ensuring it meets client needs. By identifying areas for improvement, you can refine your offerings and demonstrate your commitment to quality through ISO certification. IT Butler recognizes the complexity of implementing ISO 20000 and offers consulting services to guide you through the process, including ISO audits. Our experts can help you navigate the requirements and ensure a smooth transition to a robust ITSM system.
ISO 20000 consists of two main components: the ISO 20000-1 IT Service Management Specification and the ISO 20000-2 Service Management Code of Practice. This international standard is designed to be adaptable and can be adopted by organizations of any size or industry. However, it holds particular value for companies delivering IT services, including ISO certified companies that provide external or outsourced services, as well as internal IT departments.
ISO 20000 is primarily concerned with Service Support and Service Delivery of the Information Technology function. The three key objectives are: To align IT services with the current and future needs of the business and its customers. To improve the quality of the IT services delivered.
Efficiency is the cornerstone of service delivery. ISO/IEC 20000 guides us in ensuring your services are not just delivered but delivered with excellence and meeting customer needs.
ISO 20000 consists of two main components: the ISO 20000-1 IT Service Management Specification and the ISO 20000-2 Service Management Code of Practice. This international standard is designed to be adaptable and can be adopted by organizations of any size or industry. However, it holds particular value for companies delivering IT services, including ISO certified companies that provide external or outsourced services, as well as internal IT departments.
ISO 20000 certification isn’t just a badge; it’s a digital vault key. Achieving ISO certification demonstrates your commitment to robust IT service management (ITSM) according to the ISO 20000 standard. This strengthens the walls around your data fortress. Conducted by accredited bodies, verify your adherence to these industry best practices. By following the ISO 20000 standards list, you can ensure the quality of your IT services, keeping your valuable data secure.
ISO 20000 certification is a powerful differentiator in a landscape where trust is paramount. It's not just compliance; it's a market advantage that instills confidence in your clients and stakeholders.
Navigating the labyrinth of data protection regulations can be daunting. ISO 20000 ensures you're not just compliant; you're in harmony with the evolving regulatory landscape.
By choosing IT Butler, you gain a trusted partner dedicated to your organization’s secure digital evolution. Our extensive IT consulting services, combined with deep expertise in ISO 20000 and ISO/IEC 20000 standards, can help you build a strong foundation for digital resilience. Today’s digital landscape demands more than just compliance; it necessitates a proactive approach to information security.
We can guide you through the process of achieving ISO certification, including understanding the relevant ISO standards list and preparing for successful ISO audits. Contact us today to discuss your needs and embark on a collaborative journey towards a more secure IT environment. At IT Butler, your information security is our top priority.
© Copyright 2024 ITBUTLER. All Rights Reserved.
Keeping track of domain registrations to identify and mitigate phishing sites or domains that mimic the brand.
